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88% of Small Business Owners Say Inflation Is Impacting Their Business, According to Bank of America Small Business Owner Report

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Despite Concerns, 64% of Entrepreneurs Anticipate Revenue Growth and Business Expansion

A majority of small business owners report that inflation and supply chain disruptions are impacting their businesses, according to the Bank of America 2022 Small Business Owner Report. The survey of more than 1,000 business owners across the country—now in its 10th year—found that business owners are navigating operational challenges including price increases and loss of customers. Despite these difficulties, business outlook remains strong, with 64% anticipating their revenue will increase in the year ahead.

Conducted in March and April, the survey found:

  • 88% of business owners say inflation is currently impacting their business
  • 76% say supply chain issues are impacting their business
  • 31% are confident the national economy will improve, down from 50% in 2021
  • 39% are confident their local economy will improve, down from 56% in 2021

“Small business owners are betting on their businesses and seeking opportunities for expansion, despite concerns about the economy,” said Sharon Miller, President of Small Business and Head of Specialty Banking and Lending at Bank of America. “While facing a highly challenging environment, entrepreneurs are demonstrating resilience and adaptability as they focus on the operational and strategic decisions that directly impact their customers and employees.”

Economic Concerns and Recovery

Business owners are primarily concerned about key economic factors including inflation (80%), commodities prices (75%) and supply chain disruptions (64%), and this anxiety is dampening their overall outlook. Concerns over commodities prices, international affairs (61%) and interest rates (57%) all rose sharply this spring, while concerns over health care costs (57%) dipped to their lowest levels in the history of the SBOR.

While new challenges loom, entrepreneurs reported a steady recovery from the initial impacts of the pandemic. More than three-in-five business owners (62%) feel their business has fully or partially recovered from the pandemic, and nearly half (48%) cited increased consumer spending over the past year as a key driver in their recovery. Additionally, 70% of business owners plan to seek financing for their business in the year ahead, and 26% plan to hire, the highest percentage since fall 2018.

Inflation, Supply Chain and Labor Impact Operations

Most entrepreneurs say they’ve raised prices to sustain their business due to the impact of inflation and supply chain disruptions:

  • Nearly nine out of 10 (88%) business owners are feeling the impact of inflation, leading them to:  raise prices (68%); reevaluate cash flow and spending (34%); lose sales (31%)
  • Three-quarters (76%) of business owners reported supply chain issues are impacting their business operations, causing them to:  raise prices (58%); face difficulties sourcing products and supplies (49%); delay delivery of goods and services (43%)
  • Owners are also experiencing labor shortages, with 41% reporting impacts to their business, including the need for them to work more hours and difficulty filling open positions.

Interest in Emerging Technologies

Looking to the future, entrepreneurs believe new technologies will be critical to business growth and risk reduction. Business owners believe that cybersecurity platforms (57%), 5G (50%) and automation (39%) will be important for business success in the next decade. Business owners are also preparing to adapt their sales strategies to a digital-first world and, in the decade ahead, 44% plan to prioritize digital sales over brick and mortar.

Meanwhile, 70% of business owners have adopted new digital tools and strategies for their business in the past 12 months, including more business banking online or via mobile apps (52%), and accepting more forms of cashless payments (43%).

A Decade of Change and Commitment

This year marks the 10th anniversary of the SBOR. Over the last decade, business owners have operated in a challenging but rewarding business environment. A majority (72%) feel business ownership has become more difficult over the past decade, largely due to a dynamic and more competitive business landscape. Despite which, nearly half (46%) of entrepreneurs say they have been able to spend more time with their family, and 37% have set aside more personal wellness time, compared to a decade ago. Many entrepreneurs today (46%) are even in business with their spouse or partner, with the vast majority (96%) enjoying running their business together.

For an in-depth look at the insights of the nation’s small business owners, please read the full Bank of America 2022 Small Business Owner Report.

Providing a Business Advantage to Small Business Owners

Bank of America provides advice, solutions, access to capital and dedicated support to meet the unique needs of our 11 million business owner clients. According to the FDIC, Bank of America maintained its position as the nation’s top small business lender at the end of 2021, with $34.8 billion in total outstanding small business loans (defined as business loans in original amounts of $1 million and under).

Bank of America 2022 Small Business Owner Report

Ipsos Public Affairs conducted the Bank of America 2022 Small Business Owner Report survey online between March 22 and May 1, 2022 using a pre-recruited online sample of small business owners. Ipsos contacted a national sample of 1,037 small business owners in the United States with annual revenue between $100,000 and $4,999,999 and employing between two and 99 employees. In addition, approximately 250 small business owners were surveyed in each of ten target markets: Atlanta, Boston, Chicago, Dallas, Houston, Los Angeles, Miami, New York, San Francisco and Washington, D.C. The final results for the national and designated market area segments were weighted to national benchmark standards for size, revenue and region.

Prior to 2016, previous waves of the Small Business Owner Report survey were conducted by telephone and while best efforts were made to replicate processes, differences in sample, weighting and method suggests caution when making direct statistical comparisons of the results from pre-2016 and post-2016.

The Inland Empire Business Journal (IEBJ) is the official business news publication of Southern California’s Inland Empire region - covering San Bernardino & Riverside Counties.

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GreenRock Capital and J.P. Morgan Close $103 Million Tax-Exempt Financing for Ontario Hotel and Conference Center

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GreenRock and J.P. Morgan Deliver $103 Million in Tax-Exempt C-PACE and Mortgage Revenue Bond Financing for National CORE’s Hyatt Regency Ontario

GreenRock Capital LLC announces the close of a $103 million financing for the Ontario Airport Hotel and Conference Center in Ontario, California. The $103 million package pairs $26 million in tax-exempt C-PACE bonds with $77 million in tax-exempt mortgage revenue bonds, all underwritten by J.P. Morgan and placed with municipal bond investors.

“This innovative and successful transaction was a result of a true team effort, and we are thrilled with the outcome for all,” said Matt Smith, Principal at GreenRock Capital.

National CORE owns the property, which is being transformed into the Hyatt Regency Ontario through a comprehensive renovation and repositioning effort. Financing proceeds will support the redevelopment of the existing 309-room hotel into a 295-room upscale Hyatt Regency destination featuring expanded suites, a redesigned lobby experience, upgraded food and beverage offerings, a new Club Lounge, more than 16,000 square feet of meeting space and fully renovated guestrooms and common areas.

“This transaction reflects the confidence investors have in both the strength of the project and the experienced team behind it,” said Robert Diaz, Executive Vice President of National CORE and project lead for this effort. “We are grateful to GreenRock Capital, J.P. Morgan, and our partners for helping bring this transformative vision to life. The overwhelming response to the offering reinforces the long-term potential of this property and its impact on the Inland Empire.”

Located near Ontario International Airport, Toyota Arena, and the Ontario Convention Center, the hotel sits at the gateway of Ontario and Rancho Cucamonga and is positioned to become a premier hospitality destination for business and leisure travelers throughout the Inland Empire.

“This financing reflects what is possible when a strong sponsor, creative capital partners, and disciplined execution come together around a compelling project,” said Keaton Yellin of JLL Capital Markets, which arranged the financing.

“The financing structure for this project represents an innovative approach to capitalizing hospitality assets in today’s market,” said Fred Schuster of FGS Realty Advisors, who assisted the Sponsor with the transaction.  “By combining tax-exempt C-PACE with tax-exempt mortgage revenue bonds, the team was able to deliver a compelling financing package that aligns long-term capital with a transformative hospitality investment.”

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Morongo Invests in Inland Empire Sports and Entertainment with New Baseball Partnerships

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Deal with Ontario Tower Buzzers and Rancho Cucamonga Quakes strengthens community engagement and fan experience

The Morongo Casino Resort Spa, the Ontario Tower Buzzers and the Rancho Cucamonga Quakes have announced a new partnership by which Morongo is now the presenting sponsor of the Tower Buzzers and the official field naming sponsor at the Quakes’ Epicenter Stadium.

Under the multi-year agreement, Morongo is now the “presenting sponsor of the Ontario Tower Buzzers,” the new Minor League affiliate of the 2025 World Series Champion Los Angeles Dodgers. Additionally, the home of the Quakes has been renamed the “Morongo Field at the Epicenter” strengthening Morongo’s connection to sports fans across the Inland Empire.

The innovative collaboration marks a fresh advancement in the Morongo Casino’s ongoing investment in entertainment and recreation in the Inland Empire.

“Baseball is America’s pastime because of its power to bring people together,” said Morongo Tribal Chairman Charles Martin. “We are thrilled to join with the Ontario Tower Buzzers and the Rancho Cucamonga Quakes to celebrate this tradition while creating new opportunities for families across the Inland Empire to enjoy the excitement of the game.”

“At Morongo Casino Resort Spa, our brand is built on delivering exceptional guest experiences centered on entertainment, excitement, and memorable moments,” said Mike Bean, Chief Executive Officer of Morongo Casino Resort & Spa. “Partnering with the Ontario Tower Buzzers and the Rancho Cucamonga Quakes reflects that same commitment as our three organizations work to create energy, community pride, and unforgettable experiences for fans.”

“This partnership is a great example of what makes Minor League Baseball so special — bringing together strong community partners, great organizations, and unforgettable fan experiences,” said Diamond Baseball Holdings West Region Vice President Ben Taylor. “Morongo’s commitment to entertainment and community aligns perfectly with our vision for both the Ontario Tower Buzzers and the Rancho Cucamonga Quakes. We’re excited to see this collaboration elevate the experience for fans across the Inland Empire.”

The partnership debuted during a pair of special events celebrating the start of the 2026 season.

  • On April 2, Morongo joined the Ontario Tower Buzzers for the ribbon-cutting ceremony for the beautiful new ONT Field, which was followed by the ball club’s first-ever season opener before a sold-out crowd as the team took flight on its inaugural season.
  • On April 3, fans enjoyed Morongo Diamond Nights where the Rancho Cucamonga Quakes unveiled Morongo Field at the Epicenter during a special game-day celebration.

The Ontario Tower Buzzers brand reflects the city’s proud aviation heritage and its close connection to Ontario International Airport. The team’s name and their mascot, Maverick, evoke the adrenaline and daring of aviation’s most thrilling flybys while celebrating the airport control tower that has guided thousands of flights into Ontario. Inspired by that spirit of precision and innovation, the team’s name captures the city’s can-do attitude.

Launched in 1993, the Rancho Cucamonga Quakes have been one of Minor League Baseball’s most beloved franchises, building a loyal fan base and a reputation for family-friendly entertainment at the Epicenter. As the Minor League affiliate of the Los Angeles Angels, the club has earned three California League championships (1994, 2015 and 2018) while creating lasting memories for local baseball fans. The newly named Morongo Field at the Epicenter marks an exciting new chapter for the ballpark and the community that has supported Quakes baseball for decades.

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Unisource Solutions Grows Its Inland Empire Presence with the Addition of TOTALPLAN Business Interiors

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Southern California’s leading workplace design and furnishings resource deepens its regional presence by uniting with a 57-year Inland Empire institution. 

Unisource Solutions, California’s Haworth Best in Class dealership and a comprehensive  workplace design resource, has announced the acquisition of TOTALPLAN a fixture of the  Inland Empire business community since 1969. The strategic partnership brings together  two organizations with a combined heritage of more than 80 years of expertise, unifying  their complementary strengths to better serve businesses, architects, and interior  designers across the Inland Empire. 

Founded in 1987, Unisource Solutions has built its reputation as far more than a furniture  dealer. The company operates as a full-service design resource — offering space planning, workplace strategy and analytics, installation services, project management, and custom furnishings through its in-house brand, Platform by Unisource Solutions. With access to more than 300 manufacturers, Unisource serves clients across corporate, healthcare, higher education, and financial sectors. 

TOTALPLAN has spent more than five decades cultivating trusted relationships with  businesses of all sizes throughout the Inland. Under the leadership of owner Denny  Fosdick, TOTALPLAN earned a reputation for quality service, community investment, and a deep understanding of the regional market. 

“For over 57 years, TOTALPLAN has been dedicated to providing exceptional workspace solutions throughout the Inland Empire and beyond. Now, we’re excited to join forces with Unisource Solutions. This partnership brings together our deep community roots with Unisource’s extensive resources and capabilities. I’m proud to pass the torch to a fellow Inland Empire resident who understands this community and will carry on the legacy we’ve built here.”  —Denny Fosdick, Owner, TOTALPLAN Business Interiors 

Jamal Nasserdeen, President of Unisource Solutions, who grew up in the Inland Empire,  expressed the personal significance of the acquisition and its implications for Unisource’s  long-term growth strategy in the region. 

“Growing up and living in the Inland Empire, it’s a true honor to build on the tremendous 57-year legacy that Denny and his team have established. This partnership marks a pivotal moment in our growth journey, significantly expanding our capabilities throughout the region and strengthening our position as Southern California’s premier workplace solutions provider. It’s a privilege to bring TOTALPLAN into the Unisource Solutions family.”  — Jamal Nasserdeen, President, Unisource Solutions 

The partnership also carries the endorsement of Haworth, the globally recognized  furniture manufacturer for which Unisource holds its Best-in-Class dealer designation.  Tom Peyton, Haworth’s Regional Vice President for the West Region, noted that the  partnership reinforces the strength of Unisource’s regional coverage and honors the  trusted relationships TOTALPLAN has spent decades building. 

The combined organization now brings a unified offering across workplace design, multi brand furniture sourcing, custom fabrication through Platform by Unisource Solutions,  and comprehensive facilities services including delivery, installation, reconfiguration, and relocation support. Clients across architecture, interior design, and corporate facilities teams will benefit from a single, deeply resourced partner capable of supporting  projects from initial concept through move-in. 

For businesses in the Inland Empire seeking to transform their workspaces, the new  partnership signals expanded local access to a nationally capable team, one that is deeply  invested in the communities it serves. 

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