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COVID-19 surge led to slightly lower passenger traffic through Ontario International Airport in November

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Total traveler volume at ONT was more than 212,000 in November; Run of double-digit increases in air cargo continued

Dec. 15, 2020 — The surge in COVID-19 cases across the U.S. and public health guidance to avoid travel during the holiday season led to a slight decrease in passenger volume at Ontario International Airport (ONT) in November, interrupting a six-month trend of passenger increases, airport officials announced today.  At the same time, however, air freight shipments continued to grow at a double-digit pace.

“As the pandemic surges through all regions of California, we are reminded daily of the impact of COVID-19 on global air travel,” said Mark Thorpe, chief executive officer of the Ontario International Airport Authority (OIAA). “We remain hopeful that new routes announced for early 2021 and the distribution of coronavirus vaccines will lead to a robust recovery in the year ahead.”

Total traveler volume was more than 212,000 in November, approximately 5,000 fewer than October after sixth straight months of increasing passenger volumes. The passenger number was 57% lower than the same month last year.

Domestic passenger volume was 205,000 last month, a decrease of 56% compared to November 2019. On a brighter note, the number of international travelers rose from 4,000 in October to more than 7,000, still 72.5% lower than November last year.

From January through November, more than 2.3 million passengers traveled through ONT, 53.7% fewer than the same period in 2019. Of those more than 2.2 million were domestic passengers with 87,000 who were international air travelers, decreases of 52% and 68%, respectively.

PassengerTotalsNovember2020November2019% ChangeYTD2020YTD2019% Change
Domestic205,526475,453-56.77%2,260,2634,794,636-52.9%
International7,20026,186-72.50%87,685274,307-68.0%
Total212,726501,639-57.59%2,347,9485,068,943-53.7%

Hawaiian Airlines announced recently that it will begin service between ONT and Honolulu’s Daniel K. Inouye International Airport with five flights a week starting in March. Denver-based Frontier Airlines is also planning the addition of new flights and resumption of flights suspended during the pandemic between February and May in 2021.

As for cargo shipments, which remained strong through November, air freight volume exceeded 73,000 tons, 10.3% more than November last year. On a year-to-date basis, freight shipments totaled more than 804,000 tons, almost 20% more than the same period a year ago.

Mail shipments grew more than 150% to 3,300 tons last month from 1,300 tons in November 2019.

Air cargo(tonnage)November2020November2019% ChangeYTD2020YTD2019% Change
Freight73,20766,31910.39%804,566671,81719.8%
Mail3,3791,338152.47%21,97321,1164.1%
Total76,58667,65713.20%826,539692,93319.3%

“Commercial freight continues to be Ontario’s lifeblood,” Thorpe said. “Air cargo carriers are showing their confidence by expanding and modernizing facilities as the region’s reliance on e-commerce grows month after month, investments which will serve the Inland Empire well for years to come.”

The Inland Empire Business Journal (IEBJ) is the official business news publication of Southern California’s Inland Empire region - covering San Bernardino & Riverside Counties.

Travel & Tourism

Ontario International Airport passenger volumes rose for 4th straight month in March while freight shipments grew by 15%

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SoCal gateway also reported 4% more passengers and 12.7% gain in freight in first quarter of 2026

Passenger volumes at Ontario International Airport (ONT) increased for the fourth consecutive month in March while shipments of commercial air freight gained more than 15%, airport officials announced. Over the first quarter of the year, passenger volume was 4% higher and air freight tonnage increased by 12.7%.

The Southern California gateway welcomed 574,819 passengers last month, 2.7% more than in March last year. The number of domestic and international travelers totaled 514,777 and 60,042, respectively. International travel surged by 55.2%.

Through the first three months of the year, ONT served more than 1.5 million passengers, 4.1% more than the first quarter in 2025. Domestic passenger volume was almost unchanged at 1.3 million, and international travelers increased 58.4% to 181,854.

“Our continued passenger growth in March is a direct reflection of the confidence our airline partners and passengers have in ONT and in our team’s commitment to delivering a high-quality experience every single day,” said Atif Elkadi, Chief Executive Officer of the Ontario International Airport Authority (OIAA).

“While the outlook for the rest of the year carries some uncertainty, particularly with rising fuel costs, we’re not standing still. We’re working hand-in-hand with our airline partners to protect what matters most: reliable schedules, strong service levels, and the experience our travelers have come to expect from ONT.”

PassengerTotalsMar2026Mar2025ChangeYTD2026YTD2025Change
Domestic514,777520,938-1.2%1,364,4851,370,143-0.4%
International60,04238,68155.2%181,854114,80858.4%
Total574,819559,6192.7%1,546,3391,484,9514.1%

Air carriers with the greatest passenger shares in March were:

  1. Southwest Airlines (37.5%)
  2. American Airlines (17.2%)
  3. Alaska Airlines (10.2%)
  4. United Airlines (9.5%)
  5. Delta Air Lines (8.6%)

Air cargo, including commercial freight and U.S. mail, grew by 11.6% in March. Freight was up by 15.3%, while the mail was 7.5% lower.

On a year-to-date basis, cargo tonnage rose 9.2% to more than 208,000 tons, with freight up by 12.7%. Shipments of mail declined by 8.6%.

Air cargo(tonnage)Mar2026Mar2025ChangeYTD2026YTD2025Change
Freight65,05656,40715.3%179,702159,43612.7%
Mail10,13710,955-7.5%28,86031,584-8.6%
Total75,19367,36111.6%208,562191,0209.2%

“The continued monthly double-digit growth in air freight activity is gratifying and bodes well for Ontario International’s growing contribution to the economic impact of our airport in the region,” Elkadi said.

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Travel & Tourism

Fly Ontario, Calif., to Honolulu aboard Southwest Airlines starting in June

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The island vibes were being felt across Ontario International Airport (ONT) with news that Southwest Airlines will add daily nonstop service between the Southern California gateway and Honolulu beginning in June 2026.

The new service set to start June 4 will offer a morning departure from ONT, and a return flight arriving from Daniel K. Inouye International Airport (HNL) in the evening, giving Los Angeles area travelers another option to reach the Aloha State traveling with California’s largest air service provider, Southwest.

“We couldn’t be more pleased by the announcement from our longtime partner. It is truly a point of pride for us,” said Alan D. Wapner, president of the Ontario International Airport Authority Board of Commissioners. “The aloha spirit can be felt throughout our airport in the harmony we strive to create every day, the humility our people display in their work and the kindness extended to our airline partners and customers. We want all who come to Ontario to feel at home. To our friends at Southwest, mahalo,” Wapner said.

“Southwest is so thankful for 40 faithful years of nonstop support from our Southern California Customers who choose the ease and access of Ontario,” said Andrew Watterson, the airline’s Chief Operating Officer. “We’re grateful to show them the way to Hawaii with Heart and a nonstop access into our expansive interisland network that offers nearly sixty departures a day within Hawaii.”

The new Southwest service will double the number of seats available on the popular route, and will operate alongside existing service provided by Alaska Airlines.

Southwest will serve ONT-HNL passengers with Boeing 737 MAX 8 jets equipped with 175 seats including in-seat power, and free WiFi for Members of the carrier’s loyalty program, Rapid Rewards.

Beginning January 27, 2026, Southwest will offer assigned seating with standard, preferred and expanded legroom options.

Flight schedules and tickets are available at Southwest.com.

Southwest celebrated its 40th anniversary at ONT earlier this year and is the airport’s largest carrier, serving 36% of the airport’s passengers in 2024.

The start of Southwest service to Honolulu will come just months before Ontario marks the 10-year anniversary of its return to local ownership.

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Travel & Tourism

Ontario International Airport expects 2.2 million passengers during summer travel season

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Ontario International Airport officials expect 2.22 million passengers this summer, 1.7% more than last year, as airlines add flights to 12 popular U.S. and international destinations.

“As Southern California’s gateway to the world, ONT is ready to welcome another record-setting summer travel season,” said Atif Elkadi, chief executive officer of the Ontario International Airport Authority. “Our airport continues to earn the trust of both passengers and airline partners by delivering a world-class, stress-free experience that reflects the spirit of our community. With more flights, more destinations, and more options than ever before, ONT is strengthening its role as a key player in the region’s air travel landscape.

The summer travel season begins Friday, May 23, before the Memorial Day weekend and extends through Labor Day, Monday, September 1.

Summer 2025EstimatedPassengersVersus2024Estimated SeatsVersus 2024
Totals2,221,061+1.7%2,854,6873.4%

The estimated passenger volumes include:

  • 663,959 in June
  • 672,034 in July
  • 671,274 in August

ONT airlines will begin new service, restore previous flights or increase service this summer to 12 popular domestic and international destinations.

Domestic DestinationsAir CarrierFrequency/Start Date
Baltimore/Washington (BWI)Southwest AirlinesDaily service starts June 5
Chicago/O’Hare (ORD)United AirlinesDaily service starts May 22
Dallas/Fort Worth (DFW)American Airlines7 daily (up from 6)
Frontier Airlines6-times weekly
New York (JFK)JetBlueDaily service resumes April 30
Sacramento (SMF)Southwest Airlines7 daily (up from 5)
Salt Lake City (SLC)Delta Air Lines4 daily (up from 3)
Seattle (SEA)Alaska Airlines5 daily (up from 4)
Delta Air Lines4 daily
Frontier Airlines1 daily
International DestinationsAir CarrierFrequency/Start Date
Guadalajara, Mexico (GDL)Volaris2 daily (up from 1)
León, Mexico (BJX)Volaris3-times weekly service starts July 4
Los Cabos, Mexico (SJD)VolarisDaily service starts July 4
Morelia, Mexico (MLM)Volaris4-times weekly service starts July 5
Taipei (TPE)STARLUX Airlines4-times weekly service starts June 2

Airlines are offering more than 2.8 million seats in and out of ONT this summer, with 77.8% expected to be occupied. The number of seats available this year is 3.4% higher than last summer.

Elkadi noted other customer-friendly aspects of the ONT experience such as curbside access for ride-share services; access to premium Aspire Lounges; 3Sixty Duty-Free shopping; competitively priced hourly, daily and valet parking near passenger terminals and discounts on-airport parking when reservations are pre-booked.

Officials reminded domestic travelers the deadline for Real ID-enabled driver’s licenses is May 7, 2025. Motorists can get driving, parking and terminal information 24/7 by listening to ONT Radio at 620AM and streaming here.

“Southern California shines in the summer, and Ontario International Airport is the perfect starting point for any adventure. From our world-famous beaches to stunning mountain escapes, desert resorts, and vibrant cultural attractions, ONT offers travelers easy access to everything that makes this region a top global destination.” Elkadi added

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